At Trek Shift, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully:

  1. Eligibility for Returns
    If you receive a damaged or defective product, you may request a return within 7 days of delivery. Products that are damaged due to misuse or improper handling are not eligible for return.

  2. Return Process
    To initiate a return, please contact our support team with your order details and a description of the issue. Our team will guide you through the process.

  3. Refunds
    Since all orders are processed through cash on delivery (COD), refunds will be provided in the form of a replacement product. Refunds in cash are issued only if a replacement cannot be provided.

  4. Condition of Returned Products
    All returned items must be in their original condition, unused, and with all original packaging and accessories.

  5. Processing Time
    Once we receive and inspect the returned item, we will process your replacement or refund as quickly as possible. Please allow 3–5 business days for processing.

  6. Non-Returnable Items
    Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

  7. Changes to Policy
    Trek Shift reserves the right to update or modify this return and refund policy at any time. Continued use of our services constitutes acceptance of the updated policy.

For questions or concerns regarding this policy, please contact our customer service team at [email protected].